Frequently Asked Questions



Frequently Asked Questions by Customers

Product

I don't see my favorite school or team.
There's a good chance we have your favorite school or team, contact Cirrus Fitness at myteam@cirrusfitness.com.

Do you only produce fitness equipment for colleges and professional sports teams?
No. Cirrus Fitness produces custom solutions for corporations, retailers, fitness boutiques, yoga studios, hotels and resorts, non-profits and more. For more information on this program, please visit Custom Fitness Solutions.

What other products do you offer?
Cirrus Fitness is in constant development of new products to ensure you are well equipped for all fitness routines. Please check back soon or if there’s a specific product you’d like to discuss, email suggestionbox@cirrusfitness.com.

What quality is the fitness equipment?
Cirrus Fitness products are manufactured for use in professional and collegiate strength and conditioning rooms. By manufacturing to the specifications of elite athletes and trainers, Cirrus Fitness ensures our equipment will stand up to the rigors of fitness enthusiasts, fans, students and alumni in their fitness pursuit.

What is the difference in cost between branded and unbranded equipment?
There is no additional cost for Cirrus Fitness branded fitness equipment.

Account

Why should I log in?
Logging in allows you to save checkout information for future purchases, review past orders, and receive exclusive product information and promotions for your favorite teams.

How do I log in to my account?
To log in to your account, click on the My Account link on the upper right menu on our website.

Placing an Order

How do I place an order?
Add the item(s) to our shopping cart on cirrusfitness.com, and then proceed through the checkout process. You can also save item(s) to your Wish List, where they will be stored for later purchase.

Is my account and credit card information secure?Yes, our website is secure and encrypted.

Promotional Codes

How do I redeem a promotional code?
Promotional codes can be redeemed only at checkout. When prompted during step 2 of the checkout process, simply type the code exactly into the field box labeled “Discounts” and then click "Apply". The code will be applied immediately.

Payment Methods

Which payment method does Cirrus Fitness accept?
Cirrus Fitness accepts all major credit cards including: Visa, MasterCard, Discover and American Express. You can also set-up or use a current PayPal account.

Return Policy

What is Cirrus Fitness return policy?
Cirrus Fitness strives to ensure our customers complete satisfaction. If you are dissatisfied with your purchase, you can return it to Cirrus Fitness within 30 days of purchase date subject to the following conditions listed in our Return Policy.

Frequently Asked Questions by Retailers

What are the product order minimums?

Product MOQ
Yoga Mat 12
Stability Ball 50
Medicine Ball 50

 

How does this fit in my store, we don’t sell any licensed merchandise?
Cirrus Fitness manufactures quality fitness equipment for all stores, companies or fitness facilities through our Custom Fitness Solutions program. For more information on this program, please visit Custom Fitness Solutions.

How does this fit in my store, we don’t sell any fitness equipment?
Cirrus Fitness products are great for promotions, employee and customer gifts, contests and other marketing events for your store. For more information on how to use Cirrus Fitness products in your marketing efforts, please contact marketing@cirrusfitness.com.

How do I become a retailer?
Go to Cirrus Fitness Become A Retailer and simply fill out the required form, and click “Send Message” or call (585) 487-8177.

Can you brand my store, company or fitness facility?
Yes, Cirrus Fitness Custom Fitness Solutions program provides retailers, corporations, fitness/yoga studios, hotels and resorts and non-profits the ability to create custom branded fitness equipment. For more information, please visit Custom Fitness Solutions.

Can I see what Cirrus Fitness product will look like branded with my store, company or fitness facility?
Yes, we can send you a product catalog specific to your brand. Simply email info@cirrusfitness.com with all necessary logo and art pages for your brand. A sales representative will contact you with your branded catalog.

Frequently Asked Questions About Cybex & Machines

What is CIRRUS relationship with Cybex?
In January of 2012, CIRRUS Fitness and Cybex formed a relationship to explore the acceptance of custom designed university branded fitness equipment. After a successful beginning, CIRRUS expanded its product line to Performance Edition equipment while maintaining Cybex equipment for the fan bases of Wisconsin, Georgia and Syracuse.

Are Cybex machines available in more than the 3 schools?
Yes. If you would like to discuss Cybex machines, please email cybex@cirrusfitness.com or call (585)-487-8177.